0 Kudos Reply. TiVo. Hi, I've ordered a broadband package and it said I was applicable for a self install kit. Is there a way to connect the VM router without a wall socket please ? - 5036273Wall Socket. SpeedHi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. However, I do not have any of the specified wall sockets available. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Subscribe to RSS Feed; Mark Topic as New;. Email. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. No Virgin Media wall socket on 16-10-2022 18:45. 3 weeks ago. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Home. Forum; Apps. That is a rooftop aerial outlet for Freeview TV. SpeedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Email. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Speed Is there a way to connect the VM router without a wall socket please ? - 5036273 Wall Socket. The Openreach sockets do not work for Virgin Media. The first thing is to start making alternative arrangements for your internet connectivity. Constant High Packet loss and broadband timeout. Packages. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. No Wall Socket for Internet and TV. The cables from the external box lead to a Bt open reach socket and a blank socket. Options. Hi there. There’s even no BT wall socket. Some of the cables hanging out the wall were cut off after the house improvements. Installation: Wall socket issue. If you're happy for us to get this booked. Mark as New; Bookmark this message;. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections SundayNo wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayNo vm wall socket. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Networking and WiFi. If you’re using a splitter, make sure that’s firmly connected, too. SpeedI got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. My Virgin Media App. - 5250024Connecting broadband cables to the wall in Networking and WiFi 12 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdaySolved: Previously, I had BT connection so I need a wall socket. TV on the go. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Virgin Media Wall Socket. No Virgin Media Wall Socket on 13-04-2022 14:08. Volt. on 31-12-2021 10:47. VM don't use fibre inside the property. Reasons for internet connection problems Understand what the lights mean on the WiFi. Subscribe to RSS Feed; Mark Topic as New;. Ordered VM broadband and was recommended by the website to select the self quick install option. 3 5 comments Best Add a Comment LayerTough • 1 yr. It has two outputs on the left of the wall box. TV. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Can anyone please help me. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Joining in Options. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. kkd1. Subscribe to RSS Feed; Mark Topic. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. SpeedI recently applied and received the delivery for a virgin package of tv broadband. @robbo321 wrote:. . Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Sometimes there is no wall box, just a trailing cable. The other is marked TV, & this is used for TV & Broadband. TiVo. No virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. There should be a wall mounted box somewhere inside that has an F socket on it. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. in. Get the Hub ready by connecting the wires. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. But there are 2 wires leading which can be plugged in the hub. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayAwful first impressions of Virgin Media. Options. Virgin Media Virgin Media Community. Networking and WiFi. signed up and was given the option of self installation. See where this Helpful Answer was posted. No Virgin wall socket. Just had self installation delivered, have no wall socket just two cables from the wall. All the wall sockets I can see are for BT. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. You can see in the pictures it loo ks like it has been redirected to - 5347741 BrowseHello, @David_Bn, Where do I send the photos to? As already said, I'd like to have all the coaxial out and have only the Wall Socket in order to have the internet, the TV and the phone set in such a way that we had no wires scattered in the room. The hub got delivered on time as promised. Please help. Virgin Phone Switchover. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. VM BB TV Landline. I need to arrange for an engineer. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. QuickStart, set up and connections. I've put the isolator cable in here as the only other suitable hole I can see is this one (again will try and post picture) but the wire do. Jack14102. Account - Mobile. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Connect the Hub’s power cable with the blue tab. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Booking an engineer is easy with Virgin Media. Vonage 2nd line. In response to Jonny-M. Hi , Thank you for your post and welcome to our community forums. Don’t plug the power cable into a plug socket yet. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. The cable could be hidden within, or behind, furniture. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. If you can't see anything obvious go. 2. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. I wanted. Quickstart is the quickest and easiest way to setup our services. Wall sockets and no connection. A non-split socket will have the sockets and screws in the middle. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Removed before I moved in. I would love to help you get your service installed. Re: No wall socket. Gaming Support. Tudor. I have only got one rectangular shaped white socket. But I have no Virgin Media Wall socket in my room. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Got my virgin media self install kit but I don't have a virgin socket. For that I can't use the - 5118502. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. The cable in the second picture is the one you need to connect too. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Email. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. YNAB enthusiast and extreme coupon-er. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. I wanted to check with people on here before trying to get an engineer in, just. No virgin media wall socket. At least 30Mbps download speeds in every room or £100 one-off. Virgin TV 360. 03. Call the pre-installation and delivery team on 0800 052 1734. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. The cable could be hidden within, or behind, furniture. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. This hole will typically be up to 1cm in diameter and often positioned near your front door. At least spell your title correctly jeezus . on 15-02-2022 10:03. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. Just joined. The wall box may be branded with the logos of an old cable TV company (not VM). The wall box may be branded with the logos of an old cable TV company (not VM). Networking and WiFi. We're here to help. - 5156068. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. . Some properties do not have a wall socket, only a cable. So the technician will install a coaxial outlet where you want the modem. 0 Kudos. Only an aerial cable (pictured below) connected to a box outside my flat. I just moved into a new apartment, and bought a broadband from virgin media. 4 weeks ago. Omni Box fallen off outside wall in QuickStart, set up and connections yesterday; Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on box on wall in QuickStart, set up and connections Tuesday; I’ve got a self installation but no actual box in QuickStart, set up and connections Saturday Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Once connected it directly to a hub, a little bit loose, but then interne. Networking and WiFi. £8p/m extra or included with Gig1 or Volt. All forum topics; Previous topic;on 14-02-2023 17:21. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. I was told when purchasing the broadband package that fibre was available here and already in. . Gaming Support. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. I think it’s something like £5-£8 per day that your services aren’t on. Community; Volt. Mark as New; Bookmark this message;. The Openreach sockets do not work for Virgin Media. on 27-10-2022 09:24. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Dear Sir/Madam, I moved 2 days ago and I made application for moving my internet package. just moved in, can see the brown cable coming in from outside but there's no VM. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. on 02-01-2023 15:12. They'll then install a fibre socket inside. Plug the cables into the Hub. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayOriginal Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. Hi I have just moved home and have the quick start broadband, we have no wall socket available. Networking and WiFi. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin wall socket; Options. . 0 Kudos ReplyYep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. We all know and love the internet and TV services that can enter our homes through entry points. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. 0 Kudos Share. Thank you for your post and welcome to the community. on 10-02-2022 17:26. Networking and WiFi. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have signed up as a new user for Virgin Fibre. I am going to send you a private message. I would love to help you get your service installed. Ordered VM broadband and was recommended by the website to select the self quick install option. in QuickStart, set up and connections 13-09-2023Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Trouble shooter. Connecting broadband cables to the wall in Networking and WiFi 2 hours ago; Wrong wall connection in QuickStart, set up and connections yesterday;New to the UK and just moved into our first home here. Or if the other end of the white cable is in a more useful. Explain what needs to be done and book an engineer visit. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. SpeedThe postcode checker says it is available, a ground floor neighbour has it and there is even a poster in the building entrance above the post boxes saying Virgin broadband is available, yet there is no fibre socket in this flat. The existing cables will be screw-on (11 mm spanner or pliers required). I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. Mark as New; Bookmark this message; Subscribe to this message;QuickStart, set up and connections. Hi , Welcome to our Community Forums and thanks for your post. Broadband wall socket. Community; Volt. When I was going to self-install it, I didn't find any wall socket. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Connect the Hub’s power cable with the blue tab. However, I do not have any of the specified wall sockets available. However the wall socket doesn’t have the correct connection for the cable with the hub. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. 11-11-2022 12:53 - edited 11-11-2022 12:58. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. 1 ACCEPTED SOLUTION. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Community; Volt. Stay safe online. Virgin Media; My Virgin Media. Stream from Virgin Media. Browse Virgin Media Virgin Media Community. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My Virgin Media App. No Virgin Media Wall Socket. 168. 0 Kudos. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Networking and WiFi. ago Sometimes you will get a random cable sticking out of a wall with no isolator. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Back a step. Go to my local Virgin. on a domestic hub you look at the values thus. The wall box may be branded with the logos of an old cable TV company (not VM). Community; Volt. No wall socket to connect. You need a small spanner to remove this, then push the provided connector over the exposed end. QuickStart, set up and connections. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. TV box - 15 mins. on 04-02-2023 11:17. Browse Virgin Media Virgin Media Community. Or you may be quicker than average! You won’t be involved the whole time. 19 minutes ago. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Speed. Just signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. Can I have. Options. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Phone. Back a step. I have also checked outside and there is no box either on my property or on m. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. Gaming Support. But I have no Virgin Media Wall socket in my house. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Objects can block and slow WiFi. on 01-06-2022 21:59. Hi!!!? I moved into this house and there is no socket in the wall because this house has been completely remodeled. on 30-12-2022 13:33. Whichever is the most suitable. #2. . Any help please?Re: No virgin media wall socket. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Quick start - can’t connect in QuickStart, set up and connections Saturday; VM white plug made clicking noise/green light flashing in QuickStart, set up and connections Saturday; No wall socket in QuickStart, set up and connections FridayHi, I've ordered a broadband only package and it said I was applicable for a self install kit. The top “capped” one is marked FM & has been disused since cable went digital. May I know which one I can connect. My options are . on 23-10-2022 13:36. Back a step. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. You can also check for a loose cable as not all properties have a socket. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. We would like to show you a description here but the site won’t allow us. I've also got an old NTL phone socket so. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. Browse. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. Hi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. Virgin Media; My Virgin Media; Shop;. Gaming Support. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Speed. Help; Community FAQ Sign in. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The wall box may be branded with the logos of an old cable TV company (not VM). I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. How and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. I have taken a look on our side and it looks as though you have spoken with the team regarding this. No TV. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. No wall socket Go to solution. Can anyone help or know how long it takes to g. I just found a box in the closet which has a cable indicated as CABELCON 4. Many thanks Krysia - 4353656 - 2. Installation: Wall socket issue. Virgin TV 360. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Trace any cables coming out of it and check the ends of them. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Placed an order and the lady said we were eligible for quick start self installation. Broadband. How can I get a technician getting things sorted?We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Reply. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Options. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or. But I have no Virgin Media Wall socket in my house. November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. SpeedI sign up for vm broadband and I was offered self instalation kit . My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656on 21-02-2023 17:48. Virgin Mobile. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. on 15-02-2022 10:03. Get virgin engineer to move the wall socket. But I have no Virgin Media Wall socket in my - 5169521. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. They will run the cable underground. Is there likey to be any problem with this, such as degraded of weaker. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. This means the Hub needs a reboot. - 5201249. TiVo. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Plug the cables into the Hub. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. My Virgin Media App. Speed. The cable on the right looks like is for a Freeview TV antenna. We have tried plugging it into the only box we found it would fit but no luck. No virgin media wall socket. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. QuickStart, set up and connections. It's important not to use an extension lead. See this. Speed. But I have no Virgin Media Wall socket in my house. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. 0 Kudos. White power light is on and internet light is flashing green. Account - Cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Has anyone had the same problem?Plug the cables into the Hub. It is surface clipped usually. . When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Most QuickStart kits have just 6 cables, connectors and powerlines to. Virgin Mobile. Is it necessary to plug the cable to socket for having wifi, if so what can I. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Well I can't seem to find anything like that and the closest thing I can find is a. If an engineer is offered - accept that. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Was told that an engineer would come out, look at the sockets and do the switchover. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I have noticed that i do not have any internal wall socket. Also tried the Ethernet, not. Email. QuickStart, set up and connections. Or if the other end of the white cable is in a more useful. I've just received my virgin broadband kit, with self set up. Can I arrange an engineer asap? 0 Kudos Reply. 1 Mar 2016. My mum was sent a fibre phone adapter a few weeks ago and got sent an email a few days after that saying that she was switching from the wall socket to Virgin fibre phone on Thurs 17th November 2022.